Proto And Reformers Of Africa Announce Partnership To Deliver Covid-19 Education Chatbots To Global South Health Services
Reformers Of Africa is pleased to announce a partnership with Proto— a global leader in conversational AI for emerging markets to deliver multilingual educational chatbots to health services during the the COVID-19 pandemic.
Together, Proto and the Reformers of Africa aim to improve access to COVID-19 healthcare knowledge and reduce misinformation across the widest-possible population in African countries — including "bottom-of-the-pyramid" citizens who are historically-marginalized and often overlooked in technology-driven solutions.
The chatbots are easily accessed via Whatsapp and webchat for smartphones and via SMS for feature phones. Powering this technology is customized Natural Language Understanding for under-resourced, and mixed languages, including Yoruba, Hausa, Igbo, Swahili, Arabic, Xhosa, Zulu, Afrikaans, and English.
Proto’s natural language processing (NLP) team, supported by engineers from the African Institute for Mathematical Sciences (AIMS), will assist in creating, deploying, and maintaining the COVID-19 chatbots — while the Reformers of Africa will reach out to their extensive network, promoting the chatbot solution to healthcare providers and governments across Africa.
Proto serves emerging markets with AI Customer Experience (AICX) solutions for multilingual contact centers. Its technology is powered by a proprietary natural language processing (NLP) engine for non-English and mixed languages. Proto’s deep-learning techniques and domain expertise increase automation rates and maximize customer lifetime value. proto.cx
About the Reformers of Africa
The Reformers Initiative for Development in Africa (Reformers of Africa) is a non-profit, non-partisan, non-governmental pan-African civic-tech organization dedicated to promoting and supporting ideals, principles and practices of participatory governance, digital social innovation, peace, and government accountability in Africa. reformersofarica.org